1When an order may be paused
In rare cases, an order may be moved to an additional review stage and temporarily paused. This helps prevent fraud and supports financial monitoring requirements.2Common reasons for a review
- risk links between a wallet/payment details and fraud, hacks, or illicit marketplaces;
- use of mixers or other services that complicate transaction tracing;
- unusual activity or a large transfer compared to typical behavior;
- payments via anonymizing services that mask the real sender;
- use of VPN / TOR or providing inaccurate contact details.
3What may be required
If necessary, we may request identity verification (KYC) and/or documents confirming the source of funds. This is a standard compliance procedure aligned with anti-money laundering requirements (AML) and controls against illicit activity.Confidentiality
We keep all provided data confidential. The review is performed solely for security purposes and to protect all participants of the exchange.